Support

AG Consultraining has experienced professional and dedicated Support Service team which has gone through rigorous on the job training certifications and regular refresher courses to ensure that the optimum Service Levels are maintained. Our Online Help Desk system provides you the ability to log in your issues and monitor status of resolutions easily. We have successfully provided On-site support for critical systems support for correction of errors, bugs, updates and core software changes.

Customers are also able to log incidents online without having to call the Helpdesk and this gets tracked online and notifies the relevant Engineers or Support Managers based on the SLA and escalation also happens automatically through emails or SMS alerts.